You can request deletion of your Vortek account and associated personal data. This page explains how to submit the request and what limited records may be retained only when required for legal, security, or anti-fraud reasons.
Email us from the address registered to your Vortek account at support@vortek.site with the subject "Delete my account". If you cannot send from the registered email, include the account email and a short note so we can verify ownership before processing the request.
After the request is verified, we will delete or de-identify personal data linked to your account, including profile details, preferences, sessions, connection tokens, bot configuration, associated operational history, and support tickets tied to your identity where possible.
We may retain limited records when needed for legal obligations, fraud prevention, security, payment disputes, or operational audit requirements. These records are limited to the required purpose and are not used for marketing.
We will confirm receipt of your request and typically process it within 7 business days after verifying account ownership. If we need more information, we will contact you by email.
If you only want to cancel a subscription or disconnect TradeLocker, you can contact us for that action without deleting your full account.
